FAQs
How do I contact your Customer Service?
Our modimal Customer Service Team is available Monday through Friday, 9 am – 5 pm ET, excluding holidays. You can reach us via email at hello@modimal.com (preferred and our fastest response), via chat using the icon in the right bottom cornern of our website, or via voicemail at +1(929) 460-3208. We will make sure to get back to you within 24 business hours.
When will my order ship?
Our modimal Customer Service Team is available Monday through Friday, 9 am – 5 pm ET, excluding holidays. You can reach us via email at hello@modimal.com (preferred and our fastest response), via chat using the icon in the right bottom cornern of our website, or via voicemail at +1(929) 460-3208. We will make sure to get back to you within 24 business hours.
Can I cancel or modify my order?
Our modimal Customer Service Team is available Monday through Friday, 9 am – 5 pm ET, excluding holidays. You can reach us via email at hello@modimal.com (preferred and our fastest response), via chat using the icon in the right bottom cornern of our website, or via voicemail at +1(929) 460-3208. We will make sure to get back to you within 24 business hours.
What are my shipping options?
Our modimal Customer Service Team is available Monday through Friday, 9 am – 5 pm ET, excluding holidays. You can reach us via email at hello@modimal.com (preferred and our fastest response), via chat using the icon in the right bottom cornern of our website, or via voicemail at +1(929) 460-3208. We will make sure to get back to you within 24 business hours.
What type of payment methods do you offer?
Our modimal Customer Service Team is available Monday through Friday, 9 am – 5 pm ET, excluding holidays. You can reach us via email at hello@modimal.com (preferred and our fastest response), via chat using the icon in the right bottom cornern of our website, or via voicemail at +1(929) 460-3208. We will make sure to get back to you within 24 business hours.
Which size will fit me best?
We offer product and body measurements on each of our products pages, just click on “Size Guide” to find your best fit. Measuring guides are included.